By Amar Prakash — Overview At Grab, the Lending team is focused towards building products that help finance various segments of users, such as Passengers, Drivers, or Merchants, based on their needs. The team builds products that enable users to avail funds in a seamless and hassle-free way. In order to achieve this, multiple lending…

By Amar Jain — Grab a coffee ☕️, sit back and enjoy reading. 😃 Wanna know how we improved our app’s build time performance and developer experience at Grab? Continue reading… Where it all began Imagine you are working on an app that grows continuously as more and more features are added to it, it becomes challenging to…

By Elisa Monacchi, Wan Ling Guai, Suman Anand — Introduction The Grab support team plays a key role in ensuring our users receive support when things don’t go as expected or whenever there are questions on our products and services. In the past, when users required real-time support, their only option was to call our hotline and wait in the…

By Sourabh Suman, Adarsh Koyya, ChandanKumar Agarwal — Background Market-Store is an in-house developed general purpose feature store that is used to serve real-time computed machine learning (ML) features. Market-Store has a stringent SLA around latency, throughput, and availability as it empowers ML models, which are used in Dynamic Pricing and Consumer Experience. Problem As Grab continues to grow, introducing…

By Warren Zhou, Wenhui Wu, Yongguo Mei, Muqi Li, Varun Kansal — Introduction In Grab, the Trust, Identity, Safety, and Security (TISS) is a team of software engineers and AI developers working on fraud detection, login identity check, safety issues, etc. There are many TISS services, like grab-fraud, grab-safety, and grab-id. …

By Sylvain Bougerel — In the first part of this blog post, you’ve read about the improvements made to our build and staging deployment process, and how plenty of manual tasks routinely taken by engineers have been automated with Conveyor: an in-house continuous delivery solution. This new post begins with the introduction of the…

By Suman Anand, Elisa Monacchi, Darrell Tay, Yun Zou, Wan Ling Guai — In previous articles (see Grab’s in-house chat platform, workforce routing), we shared how chat has grown to become one of the primary channels for support in the last few years. With continuous chat growth and a new in-house tool, helping our agents be more efficient and productive was key to…

By Sc Ng, Herman Khoo, Audrey Jee, Vaibhav Vij, Mohammed Milhad Miah — Grab, Southeast Asia’s leading superapp, is a hyperlocal three-sided marketplace that operates across hundreds of cities in Southeast Asia. …

By Stan Halka, Samuel Thomas — Grab’s engineering teams currently own and manage more than 250+ microservices. Depending on the business problems that each team tackles, our development ecosystem ranges from Golang, Java, and everything in between. Although there are centralised systems that help automate most of the build and deployment tasks, there are still some…